Refund policy

Damaged, defective, or incorrect items

Email help@trymoonorganics.com within 30 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging where possible. Keep the item and packaging until we respond. We will review your claim and arrange a replacement or refund for eligible items. Please contact us before sending anything back.

Other returns

We do not accept change-of-mind returns or offer a satisfaction or results guarantee. This policy does not limit any rights you have under applicable law.

Subscriptions

Cancel future refills in your customer account under My subscriptions before your next charge. Cancellation does not automatically cancel or refund an order already charged or processed.